Frequently Asked Questions

We've prepared this page to answer the most common questions we receive. If your question isn't answered here or you need more information, please contact us.

How can I contact you?

There are many ways you can contact us please see the following link: Contact Us

You can also use the contact form on this website.

How can I register to use your website?

You will need to be a trader in order to apply. You can apply for an account here: New account application form

How can I track my orders?

Once you have logged in please use the "My orders" link.

What forms of payment do you accept? 

We have various payment methods available, including bank transfer, credit card (Visa or MasterCard) or cheque (please allow 10 days for cheques to clear), please see Our Service for more information.

Do you charge for delivery and how will my item be delivered?

Please see the following link to see our delivery methods and pricing: Shipping and delivery

Do you accept international orders?

Please call us on 0207 831 6446 for more information for world-wide orders and setting up an international account.

Do you offer items on approbation?

Sorry, we do not offer goods on approbation. However, you may return an item for credit or refund within 7 days of purchase in accordance with our Returns Policy .

Can I return an item?

Please see our returns policy for returning items.

How can I get a catalogue?

You can view our catalogue online with the below links. Please call with your account number for a password or for a hard copy of the catalogue if required.